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Our Newsletter


Policies

KPETS offers the following Returns Policy:


Our policy is full refund of the merchandise regardless of reason providing item is returned in resalable condition within 14 days of receipt.

If item is damaged in transit or defective we will arrange to reship a replacement or refund the entire amount including your shipping cost paid.

We do not refund shipping paid or cost to return an unwanted item. Customer is responsible for return shipping charges of non-defective items and the initial shipping charges, even those shipped under our free shipping offer, are not refundable. Items initially shipped with “free shipping” will have the actual shipping cost that was included in the original price deducted from the refund.

Contact us by email / phone to report and set up a return authorization within 14 days of receipt. Always include a note of explanation or the RA# provided with the merchandise. You are responsible for the return merchandise reaching us, be sure to retain tracking information.

Toll Free: 800-297-6082
M-F 9-5pm Central
E-Mail: pet@kpets.com

Return Address:
KPETS
4101 W Green Oaks # 305255
Arlington, TX 76016

 

 

KPETS SHIPPING POLICY

- rates quoted are for shipping in the continental US only. When ordering for shipping outside the continental US (Hawaii, Alaska, APOs, and US Territories), we will email you the shipping cost for your approval before charging your credit card. At our discretion we can refuse to ship certain items outside the continental US. Items with a low chance of successful delivery (i.e. liquids) for example.

- flat rates and discounts may not apply to certain items (see item description)

- We no longer ship any orders outside the United States (excluding Metro Dryers which will ship US Priority Mail International directly from the manufacturer) If the customer is willing to pay for Priority Mail we can ship most items international. Please email us (klw@sbcglobal.net) for more details.

Promotional Offers: There is a limit of using 1 promotional discount code per order. If you have multiple promotional discount codes please choose the best one for yourself and use it.

AEROSOLS will not be available for shipping outside of the continental U.S.

CREDIT CARD SECURITY We must match the Credit Card Billing ZIP CODE (include this zip code in the billing address if different than the ship to address). If you have any problems checking out, please call 800.297.6082 and leave a message (secure line) we are in the office M-F 8-6 CST and will make sure your order is processed and you are called back immediately. Or use CONTACT BUTTON below to leave an immediate e-mail message. Thank You for shopping at KPETS

 

PRIVACY POLICY

Websites linking to this page have chosen to adopt this generic privacy policy as their own. This means that they agree to abide by the principles laid out below.
 

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Google Ads

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.